Overview/Position Summary
Functions as the primary contact in the field, managing moderate to large-scale projects from beginning to completion. The role is carried out in an efficient, and high-touch manner, delivering best in class experience for the client. It involves managing several resources, including people, budget, and time. The PM intimately knows the value add of the role and seeks to go above and beyond both for the client and for the internal team. Works to ensure smooth workflow and completion of project, while interfacing with internal departments, clients, and other professionals.
Responsibilities:
These are the responsibilities of the Project Manager through the various phases of a project:
Initial Client Onboarding + Project Team Engagement
- Participates in RFP, or other client presentations as needed.
- Understands each project goal, and sets expectations with project team.
Specification / Quoting / Ordering
- Develops deep understanding of each project’s scope, and given the conditions surrounding it, knows the financial impacts to projects.
- Assists in establishing fees and producing professional, accurate quotations that protect the profit margin.
- Completes field surveys based on checklist.
- Develops work plan, schedules, and logistics, and organize deliveries based on overall project parameters, project schedule and scope, and customer goals.
- Participates in Owner/Architect/Contractor meetings.
- Serves as a main point of contact and coordinates with all third-party firms (Architecture & Design firms, contractors, cabling vendors, building managers, electricians, and other trades, client’s facility managers, and IT groups, movers, etc.).
- Maintains detailed project documentation of key project decisions and customer/project requests/revisions.
- Provides timely and formal written communication throughout projects and disseminate all critical information to clients and project teams.
- Audits plans and specifications for accuracy, completeness, and correctness, and correct product application prior to order placement.
Project Implementation + Closeout
- Plans and supervises product delivery and installation, including performance of work, installation administration, and timeliness of task completion.
- Stays abreast of jobsite conditions and adjusts resources accordingly to still meet the project budget and timeline.
- Collaborates with the project team to seek a turnkey delivery of the space to the client.
- Conducts final walk through with required parties, develop and resolve open issues/punch list, and complete project close out documentation.
- Participates in any presentations planned for client’s first day of business.
- Documents projects as required to meet any final deliverables for client.
- Completes final documentation with the installer to ensure all fees are accurate, and any pending charges such as storage are ultimately communicated by the CEM to the client.
Quality Assurance
- Functions as the project’s expert on logistics so that the team meets the timeline and budget required.
- Acts as a partner to each person on the project team, providing guidance and collaborating as needed, even and especially when the situation is something that has never been encountered prior.
- Manages project hours to budgeted hours to ensure project profitability.
- Summarizes each project’s success and challenges, and engages with the team to apply best practices based on findings.
Qualifications:
Education/Experience
Bachelor’s Degree from a four year college or university, 2-5 years related experience and/or training; or equivalent combination or education and experience.
Knowledge/Skills/Abilities
- Knowledge of interior construction, interior design, moves and relocations, truck, furniture manufacturing and shipping, and building management.
- Knowledge of current workplace issues.
- Knowledge of all aspects of contract furniture management, including; account management, project management, order preparation and management, installation, relocations, storage management and contract furniture administration.
- General understanding of furniture product utilization, including architectural integration with the ability to manage small to large projects.
- Very good product and technical knowledge, including applicable building codes, correct product applications, custom applications and pricing, price estimating and solicitation, and electricity and cabling requirements.
- Ability to read blueprints, conduct field verifications, site measurements and furniture/site surveys.
- Project estimation and budget management skills
- Must be extremely organized, with good time management skills and the ability to work independently with minimal guidance.
- Must be able to analyze and problem solve, even with significant ambiguity.
- Excellent verbal and written communication skills.
- Must be able to continually add to knowledge and skills arsenal and extrapolate everything learned to influence the best outcomes possible for each project.
- Proficient in office productivity applications (email, spreadsheets, presentations, docs, prefer Google apps), and PlanGrid or similar software.
- Experience in both working independently and closely in a team environment.
Physical Requirements
- Seeing, color perception, hearing/listening, clear speech, hand and finger dexterity, and ability to move distances within and between warehouses/offices, ability to get to project sites.
- Travels to project sites out of the immediate region, or state when needed.
Working Environment
Regularly works with others face to face, over the phone and through email. Generally works in an office environment with moderate noise. Nature of work may require working off hours and significant time spent (50%) out of the office. Periodically works outside and may work around moving objects, dust and dirt.
