Cafe Attendant

We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.

Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: $22-24/hr + Tips

Benefits:

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

The Café Attendant’s job is to provide exceptional hospitality and service to guests in a flexible & dynamic all day multi-use space, from coffee service to co-working lunches to evening food & bar service, and private events. They ensure high quality service while exceeding guest expectations, always providing radical hospitality.

RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each duty listed below.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Provide excellent customer service by being readily available/approachable to all guests;
• Greet & take orders from guests, run the point-of-sale system;
• Make beverage orders from guests, from coffee to cocktails, in a busy & faced-paced environment;
• Learn relevant food recipes, execute and plate food according to the standards set in place;
• Serve food to guests, and participate in all aspects of service, as needed;
• Learn about retail sales and become familiar with the product range available to sell to guests;
• Sell and book meeting rooms;
• Prepare and package catering requests and deliver orders to businesses in the building;
• Learn and provide excellent food & beverage services for corporate buyouts and banquets;

• Maintain a clean, sanitary and tidy workspace, practicing proper food safety;
• Maintain storage organization, including but not limited to storing food products according to health & safety regulations, stocking and rotating displays of food including pastries and retail food, stocking the cold case, stocking retail beverages, etc.;
• Perform all opening, side work and closing and cleaning duties;
• Learn and cover shifts at companion sites;
• Maintain an upbeat and friendly attitude while interacting with customers and staff alike;
• Be a team player with the ability to take direction and feedback from other staff and management;
• Be a self-starter who contributes to a productive and dynamic work environment through self-guidance, training, and an eagerness to learn;
• All other duties, as assigned.

KNOWLEDGE, SKILLS, & ABILITIES 

• Strong knowledge of all menus, including all food & beverage offerings;

• Confidence in answering any guest questions regarding the menus;
• Willingness to learn and grow through ongoing education;
• Ability to receive feedback & improve a little bit every day.

Personal Competencies

Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. 

Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment. 

Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables. 

Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems.  Convey information to all key stakeholders in both written and verbal formats.  Determine and utilize the appropriate communication channels. 

Empathy, Involvement & Support: Listen and respond with empathy.  Ability to understand issues and different perspectives of others.  Ability to ask for help and encourage others.

EDUCATION/EXPERIENCE

• 1-2 years’ experience in a customer facing role, preferably within the service industry.
• Food handlers’ & MAST permits required to apply for the position.
• Ability to provide excellent customer service.
• Open availability during all working days.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this position include close vision, color perception, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise.  Nature of work may require time spent out of the office; reliable transportation required.  Periodically works outside and may work around moving objects, dust, and dirt.  Must be able to climb up into and down from delivery trucks and walk up and down ramps where required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.