Client Experience Manager

We are two, a division of One Workplace. We discover and build uniquely tailored solutions for creatively minded clients.  We're passionate about great design and flawless execution. We love bringing products, vision, and people together to bring brands and cultures to life. From our ancillary specialists and technical designers to our strategists, project managers, and leadership team, everything we undertake has one common goal: to create a partnership that makes your job simple and easy.

Compensation range: $94,000 - $121,000 Annually + CEM Bonus Plan

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.

OWP Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• Profit Sharing
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500 per year 

Location: San Francisco, CA (Hybrid, On-Site)

Position Summary: The ideal Customer Experience Manager with two will be a strategic partner in building and maintaining important customer relationships: Designers, Clients, Brokers, and Project Managers.  An advocate of designers/clients who illustrate excellence in quick-thinking, problem solving, and a collaborative team member proposing creative solutions. Manage and assist in growing client base by identifying/positioning on-going sales opportunities in conjunction with potential new business.  Promote products and services to ensure client satisfaction from the first interaction, into the execution of sales, through project completion.  Understand and support New Company goals both with the internal team and the external market.  Win and close new business opportunities provided by Sales Management.

Responsibilities: 

• Develop, foster and strengthen relationships with new and existing members of our market by delivering exceptional service.
• Exhibit a work style that is high energy, highly influential and leads to winning new business opportunities provided by Sales Management Lead and/or support bid opportunities. Assist Sales Management by identifying opportunities/strategies to help increase New Company's successes.
• Conduct further research as necessary to drive sales through product/technical knowledge, proposed solutions and management of their expectations. Qualify client needs, budget and time constraints through observation and listening.
• Ensure New Company's representation of integrity and creativity by influencing the product selection and service solutions that will satisfy/exceed designer/client expectations.
• As the primary relationship manager of customers; responsible for bid specifications, to negotiate prices and terms of service agreements in the best interest of the client. Will oversee the co-creation budgets, tracking reports and order entry by the Customer Experience Associate. Foster client relationship through entire length of project.
• Illustrate strong interpersonal communication with customers, internal team members and external partners in our market place. Showcase a positive, dynamic personality with the highest level of integrity while being an individual contributor to the bottom line.
• Coach and provide leadership to Customer Experience Associate(s). Share and exchange information such as selling strategies, lessons learned, best practices and marketing tactics to enhance New Company's success.

Qualifications:

Education/Experience

• Bachelor of Arts degree (B.A.) from a four-year college or university; or at least three years related experience and/or training; or equivalent combination of education and experience

Knowledge/Skills/Abilities

• Knowledge of manufacturer’s product and application, proven sales ability and general understanding of business practices, pricing and discounting are also required.