Cafe & Kitchen General Manager

We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.

Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: $78,000-85,000 annually

Benefits:

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

The General Manager will serve as The Shop Manager and our Shop, flagship store location. This person serves as the operational leader responsible for the day-to-day management of our cafe and bar establishment. This dynamic role combines hospitality excellence with culinary expertise and business acumen, overseeing all aspects of customer service, kitchen operations, staff management, inventory control, and financial performance. The ideal candidate will possess hands-on kitchen experience and menu development skills while creating an exceptional guest experience and driving profitability through innovative food and beverage offerings.

Essential Functions

To perform this job successfully, the General Manager must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Point of contact for all facility, operational and organizational needs. 
• Supporting and supervising team members, while leading and executing training at a high level. 
• Assisting throughout floor, barista, bar or retail needs, reporting customer or team concerns, and monitoring adherence to health and safety standards. 
• Working the floor across any given position and shift for the front of house operations and/or general back of house support and supporting team members in daily duties. 
• Working alongside the staff to lead the execution of the Bar, Coffee, Food, and Retail programs. 
• Oversee ordering and inventory, keeping and maintaining storage of product through organization 
• Completing and validating opening and closing procedures, including cleaning, delegation, accounting, and other checklists. 
• Ensuring a culture of positivity and accountability with the front of house team and Porter team as a whole. 
• Facilitating excellent hospitality, delivering high-quality products and maintaining a safe and clean environment. 
• Ensuring quality of products and services throughout the brand and location are meeting Porter's Radical Hospitality Standards. 
• Upholding and enforcing all company policies and procedures with a willingness to learn about co-working spaces and technology platforms. 
• Ability to analyze financials, write schedules, accurately forecast, complete payroll, oversee inventory and run efficient Liquor/Food and Labor COGS. 
• Collaborate and manage in conjunction with our Culinary Lead to reduce COGs, provide innovative offerings and reduce waste. 

Kitchen related duties:

• Developing unique and cuisine-appropriate menus for The Shop
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors

Knowledge, Skills, and Abilities

• Excellent oral and written communication and organizational skills.
• Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers.
• Professional demeanor and appearance with ability to handle confidential issues with discretion.
• Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance.
• Previous general manager and/or Sous Chef experience preferred.
• Knowledge of coffee, spirits, wine, beer.
• Experience in ordering, inventory management and menu costing.
• Excellent interpersonal communication skills, problem solving skills and organizational ability.
• Passion for creating and personalizing guest experiences via radical hospitality.
• Flexible schedule.
• Desire for growth in multi-faceted, ever-evolving design and retail company.
• Ability to work under pressure and to prioritize workload, adapt to changing priorities, and meet aggressive deadlines.
• Knowledge of Microsoft Office programs with ability to learn in house programs.

Education/Experience

• Minimum of 5 years’ experience in food service/catering or equivalent combination of education and experience.
• Previous experience as a GM, preferred. And/or Sous Chef experience, or a combo of both.
• Associate Arts degree in Hospitality Management, preferred.

Personal Competencies

Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. 

Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment. 

Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables. 

Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems.  Convey information to all key stakeholders in both written and verbal formats.  Determine and utilize the appropriate communication channels. 

Empathy, Involvement & Support: Listen and respond with empathy.  Ability to understand issues and different perspectives of others.  Ability to ask for help and encourage others. 

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, color perception, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise.  Nature of work may require time spent out of the office; reliable transportation required.  Periodically works outside and may work around moving objects, dust, and dirt.