We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.  

One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation: $28.86

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.

Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500 per year
• Profit Sharing

Location: Santa Clara, CA

Shift: Day shift, Monday - Friday

The Service and Warranty Coordinator provides administrative support to One Workplace specialty services team.  They are responsible for providing exceptional customer service to our customers and internal stakeholders by quickly and efficiently communicating status of all service requests for our Refurbishment and Service/Warranty teams.   

ESSENTIAL FUNCTIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  

• Monitor Wrike ticket creation and track status of all service requests  

• Collaborate with the service team to fulfill requests or solve issues 

• Order and track supplies or products as needed  

• Create and present quotes for chargeable services to customers and/or internal stakeholders 

• Coordinate jobs to be scheduled and completed to the customer’s satisfaction 

• Submit and verify reimbursements for all vendor warranty claims 

• Additional duties as assigned by management 

KNOWLEDGE, SKILLS, & ABILITIES 

• Requires self-motivation with strong interpersonal skills and ability to ask pertinent questions to determine client needs 

• High attention to detail and accuracy 

• Must be assertive, flexible, and have a strong sense of urgency 

• Ability to work independently and prioritize tasks is essential 

• Excellent written and verbal communication skills 

• Ability to provide excellent customer service and foster both internal and external relationships 

• Must be able to effectively solve problems and make decisions in the best interest of One Workplace and the client 

• Excellent knowledge of Microsoft Office systems with ability to learn internal system 

• Dedication and commitment to promote diversity, multiculturalism, and inclusion in all work activities.  

• Collaborate in diverse teams to foster productive outcomes.  

Personal Competencies 

Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.   

Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.   

Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.   

Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems.  Convey information to all key stakeholders in both written and verbal formats.  Determine and utilize the appropriate communication channels.   

Empathy, Involvement & Support: Listen and respond with empathy.  Ability to understand issues and different perspectives of others.  Ability to ask for help and encourage others. 

EDUCATION/EXPERIENCE 

• 2+ years’ experience in an administrative role; furniture industry experience a plus. 

• Working knowledge of Microsoft Office programs and ability to learn internal system (Hedberg, Smartsheet, MxT, MxB, ADP, & Samsara) 

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this position include close vision, color perception, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise.  Nature of work may require time spent out of the office; reliable transportation required.  Periodically works outside and may work around moving objects, dust, and dirt.  Must be able to climb up into and down from delivery trucks and walk up and down ramps where required.

If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!