Location: San Jose CA, On-Site and at Client Sites, Surrounding Bay Area
Shift: Monday - Friday, 8:00 am - 5:00 pm
The Design Manager I is a first-level managerial position. Ensures the effective operation of the On-Site Design Team. Enables growth and development of the team and instigates a culture of creative confidence. Oversees day-to-day tasks, duties and responsibilities, workloads, and directly addresses personnel issues. Direct supervisor for Design Leads and Designers. Sets and implements the division’s strategic goals, initiatives, and policies. Shares the responsibility for the performance of the team and individuals within.
Responsibilities:
- First-level managerial responsibilities include owning team and divisional performance and outcomes.
- Sets divisional budgets, goals, policies, processes, objectives, and strategic plans.
- Manages division financials to ensure profitability and achievement of financial goals.
- Reviews all projects, refreshes, and Day 2 re-designs to maintain service levels.
- Maintain knowledge of the product offerings in use, in inventory, and/or on the market to make the best possible recommendation for the project scope.
- Ensures achievement of team member utilization, liquidation, and open issues targets.
- Manages standards, processes, and quality assurance.
- Manages divisional workloads, workflow, and project assignment through both Client Ticketing Systems and internal trackers.
- Provides feedback, critical assessment, and performance reviews (Partnership Alignments).
- Motivates, inspires, and directs internal and external teams
- Encourages and promotes professional development and growth.
- Ensure access to training, coaching, and learning and development opportunities.
- Analyze overall performance data to determine optimization/improvement opportunities.
- Manage staffing needs for the division. Serves as hiring manager, including interviewing, and making hiring / firing decisions, and onboarding.
- Partners at a leadership level with clients, consultants, partners, and influencers.
- Collaborates with executive, divisional, and vendor partner leaders.
- Maintain relationships and membership of the One Design leadership team at Corporate Headquarters
- Establishes and reinforces team culture and is a culture champion.
- Leads internal and external projects and process improvement initiatives.
- Partners with Sales Leadership and teams to ensure flawless execution of design services.
- Organizes meetings and meets with key customers and stakeholders, as well as serve as customer point of contact.
- Attends and engages in industry events.
- Membership in industry professional organizations is encouraged.
Qualifications:
Education/Experience
Bachelor’s Degree from a four-year college or university. Associate Art’s Degree or equivalent from a two-year college or technical school will be considered. A minimum of 7 years’ Design experience desired. Council for Interior Design Accreditation (CIDA) or National Architecture Board (NAB) accreditation preferred. Two or more professional certifications required. NCIDQ, CID, LEED AP, WELL AP, EDAC, 6 Sigma, PMI, etc.
Knowledge/Skills/Abilities/Competencies
- Requires an optimistic people-focused leader who leads by example as well as experience.
- Results-oriented motivator/team builder who can manage and embrace change.
- Committed to the mentorship and development of others; prior experience leading and managing teams desired.
- Communicates a compelling and inspired vision or sense of core purpose.
- Understanding of business practices, trends, and strategies.
- Understanding of related markets and competitor positions.
- Able to settle conflicts and disputes equitably.
- Steps up to conflict, seeing it as an opportunity for growth, change, or alignment.
- Quickly reads situations and finds common ground and solves problems for the good of all.
- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals.
- Pushes direct reports to accept developmental moves; a people builder.
- Provides actionable, positive, and corrective feedback; ensures others know where they stand.
- Establishes clear directions; sets stretching objectives; distributes the workload appropriately.
- Effectively manages complex projects with many players and objectives.
- Highly effective in formal presentation settings; one on one and in large groups.
- Effectively it facilitates conversations and interpersonal engagements such as workshops.
- Stands up and serves as a champion for challenging ideas or positions.
- Knowledgeable of how to get things done through both formal and informal networks within the organization.
- Ability to set strategic goals and adapt from a specific strategy in the face of uncertainty.
- Must be cooperative; works with and learns from others.
- Must believe in the ability of physical space to have a positive impact on the lives of others.
- Must have self-awareness and ability to self-assess strengths and opportunities for growth.
- Must possess a growth mindset and the ability to adopt new habits and behaviors.
- Time management skills, ability to multitask and take ownership for multiple tasks and deliverables.
- Working knowledge in a variety of software: AutoCAD, SketchUp, and Microsoft Office. CET Designer, 20/20 CAP, Adobe Photoshop, Illustrator, and InDesign desired.
- Mastery of commercial furniture products and systems furnishings.
- Mastery in the application of interior design principles, to include texture, color, form, function, materiality balance, rhythm, repetition, proximity, symmetry, biophilia, historical precedent, sustainability, Gestalt, symbolism, cognition, and perception.
- Mastery in understanding of building codes, regulations, ADA.
- Ability to work independently and collaboratively in a fast paced, deadline driven environment.
- Ability to analyze complex information from multiple sources.
- Ability to draw/sketch by hand.
- Exceptional customer service skills with ability to provide solutions to client needs.
- Complex reading and writing skills, basic math skills, judgment/decision making, analysis/comprehension.
Physical Requirements
- Seeing, color perception, hearing/listening, clear speech, hand and finger dexterity, and ability to move distances within and between warehouses/offices, ability to get to project sites.
- Ability to sit or stand for long periods of time.
- Judgement/decision making, analysis/comprehension.
Working Environment
Generally, works in an office environment with moderate noise. Nature of work may require time spent out of the office at client location or other One Workplace offices. Reliable access to transportation required. Periodically works outside and may work around moving objects, dust, and dirt.
If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!
