Role and Responsibilities

Technology Project Management

• Manage project execution to ensure adherence to budget, schedule, and scope
• Develop or update project plans for information technology project including information such as project objectives, Technologies, systems, information specifications, schedules, funding and staffing.
• Monitor or track project milestones and deliverables
• Confer with project personnel to identify and resolve problems
• Develop and manage work breakdown structure (WBS) of information technology projects.

Technical Support & Communications

• Monitor software development sprints and advise team of any upcoming changes in functionality
• Monitor software bugs and disruption in functionality, report to technology 3^rd party any disruptions and communicate to team any next steps and expectations.

Technology Training & Consultation

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
• Edit, standardize, or make changes to material prepared by other writes or establishment personnel
• Maintain records and files of work and revisions.
• Develop or maintain online help documentation.

Technology Use Monitoring

• Monitor ticketing queues for progress and roadblocks
• Monitor use of categories and ticket labeling for optimization
• Monitor communication usage within technology platform

Peripheral Technology Support

• Support peripheral software platforms that touch workflow and interact with main technology platforms
• Support change in process as pertains to peripheral technology.

Systems Analysis

• Develop, document and revise system design procedures, test procedures and quality standards.
• Analyze data to identify or resolve operational problems.
• Strong Analytical Skills: Proficient in gathering, analyzing, and interpreting complex requirements, with the ability to extract meaningful insights and make recommendations.
• Statistical Expertise: In-depth knowledge of statistical methodologies and techniques, including but not limited to regression analysis, hypothesis testing, and experimental design.
• Programming and Tools Proficiency: Familiarity with programming languages such as Python/R and experience with data analysis and visualization tools such as SQL, Tableau, or Power BI.
• Ability to work with various business units to extract information, decipher problems with “people, process, tools”, and propose solutions in a timely manner.
• AWS Knowledge: Demonstrated experience leveraging AWS services - such as EC2, Redshift, S3, SageMaker, etc. - for scalable data processing, model training, and deployment. Ability to work with large-scale datasets in AWS environments.
• Communication and Collaboration: Excellent verbal and written communication skills to effectively convey complex data insights to non-technical stakeholders, as well as collaborate and work in cross-functional teams.

Qualifications and Education Requirements

• Bachelor’s Degree in Technology or Business or other relevant degree
• Software development or IT/technical support background required
• PMP or CAPM preferred
• Strong technical understanding of software development concepts
• Good Communication Skills and teamwork experiences are mandatory
• Proficient in MS Office (Word, Excel, Power Point, Visio, Access, Outlook)
• Experienced in requirements gathering, process improvement, documentation skills