• Senior Project / Design Manager

    Job Locations US-CA-Offsite Office Base/Santa Clara
    Job ID
    Operation Services
    Regular Full-Time
  • Overview


    Senior Project / Design Manager

    On-Site at a Client Site, Sunnyvale



    Overview/Position Summary

    Functions as the primary client facing contact for projects by managing moderate to large-scale projects from beginning to completion, with an emphasis on cost effectiveness, customer service and satisfaction. Works collaboratively with internal design partners to develop creative interior space solutions to meet customer needs.  Includes engaging with customers to gather project information (surveys, interviews, data collection, observations), preform field verifications, space planning, furniture and material selections, product specification, and quality assurance.



    • Act as main point of contact for the customer for all project communications during the project process
    • Develop work plan, schedules, and logistics, and organize deliveries based on overall project parameters, project schedule and scope, and customer goals
    • Serve as single point of contact and coordinate with all third-party firms (Architecture & Design firms, contractors, cabling vendors, building managers, electricians, and other trades, client’s facility managers, and IT groups, movers, etc)
    • Maintain detailed project documentation of key project decisions and customer/project requests/revisions
    • Provide timely and formal written communication throughout projects and disseminate all critical information to clients and project teams
    • As needed, review plans and specifications for accuracy, completeness, and correctness, and correct product application prior to order placement
    • Plan and supervise product delivery and installation, including performance of work, installation administration, and timeliness of task completion
    • Conduct final walk through with required parties, develop and resolve open issues/punch list, and complete project close out documentation
    • Assist in establishing fees and producing professional, accurate quotations that protect the profit margin. Manages project hours to budgeted hours to ensure project profitability. Quote and negotiate pricing for non-Steelcase work and services
    • Track project performance, specifically to analyze the successful completion of short and long- term goals
    • Generate, organize and maintain CAD/CET files
    • Assist client and designer with product selection, specification development and MAC planning
    • Conduct product research and contact vendors for pricing and information
    • Specify furniture required per final furniture layouts and select furniture finishes
    • Produce and present design concepts to customers
    • Produce furniture block and space plans




    • Bachelor’s Degree from a four-year college or university
    • 5+ years related experience and/or training; or equivalent combination or education and experience
    • Prior experience with system furniture products a plus



    • Proficient in AutoCAD, CAP 20/20 and/or CET
    • Excellent client-facing communication and negotiation skills
    • Proven ability to integrate frequent changes in scope into project planning
    • Experience with process improvement
    • Knowledge of interior construction, interior design, moves and relocations, truck, furniture manufacturing and shipping, building management and current workplace issues
    • Knowledge of all aspects of contract furniture management, including; account management, project management, order preparation and management, installation, relocations, storage management and contract furniture administration
    • General understanding of furniture product utilization, including architectural integration with the ability to manage small to medium projects
    • Very good product and technical knowledge, including applicable building codes, correct product applications, custom applications, electricity and cabling requirements
    • Ability to read blueprints, conduct field verifications, site measurements and furniture/site surveys
    • Very good project estimation and budget management skills
    • Must be extremely organized, with good time management skills and the ability to work independently with minimal guidance
    • Must be able to analyze and problem solve, even with significant ambiguity
    • Excellent verbal and written communication skills
    • Proficient in office productivity applications (email, spreadsheets, presentations, docs, prefer Google apps). and PlanGrid or similar
    • Ability to negotiate deliverables in a favorable fashion for project team and clients
    • Strong skill set working with teams of varying degrees of experience/competency
    • Experience in working independently and closely in a team environment
    • Understanding of design proposals, ancillary furnishing and décor, as well as design thinking methodology
    • Knowledge of building codes, regulations, certificate of insurance, ADA

     Physical Requirements

    • Seeing, color perception, hearing/listening, clear speech, hand and finger dexterity, and ability to move distances within and between warehouses/offices, ability to get to project sites
    • Ability to sit or stand for long periods of time
    • Judgement/decision making, analysis/comprehension 

    Working Environment

    • Regularly works with others face to face, over the phone and through email
    • Generally, works in an office environment with moderate noise
    • Nature of work may require working off hours and significant time spent (50%) out of the office
    • Periodically works outside and may work around moving objects, dust and dirt


    Job Status

    • Exempt




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