• Furniture Services Ticket Coordinator

    Job Locations US-CA-Santa Clara
    Job ID
    Business Support
    Regular Full-Time
  • Overview

    Furniture Services Ticket Coordinator


    Overview/Position Summary

    Manage customer ticket requests from receipt through assignment to assist Furniture Project Manager, Supervisors and Designers as needed.



    • Take incoming requests and determine who should address the request; assign to teams within 24 hours for execution if appropriate.
    • Carefully monitor email for request updates and reply accordingly.  Update requests in requests system appropriately.
    • Coordinate floor plan updates to reflect furniture deliveries
    • Assist onsite team, as requested, with coordinating small projects, some of which will require coordination with network cabling or electrical contractors, the space planning or the move team.
    • Assist with the selecting of and delivery/removal of event furniture.
    • Attend and support post move customer support sessions when applicable.




    High School diploma or general education degree (GED); one to three years related experience and/or training; or equivalent combination of education and experience.



    • Basic knowledge of ancillary and commercial furniture systems parts and assemblies desired
    • Ability to read and understand furniture floor plans desired
    • Strong verbal and written communication skills
    • Must be extremely organized with good time management skills
    • Strong attention to detail required
    • Ability to analyze and problem solve and make decisions with minimal guidance
    • Must be flexible and have strong sense of urgency.
    • Ability to provide excellent customer service and foster both internal and external relationships
    • Must be able to work flexible hours


    Physical Requirements

    • Seeing, hearing, color perception, clear speech
    • Ability to move distances within the office and warehouse
    • Complex reading and writing, basic math skills


    Working Environment

    • Regularly works with others in person, over the phone and via email.
    • Generally works in an office environment around moderate noise
    • Nature of work requires intermittent, unusual hours and some time spent out of the office. 


    Job Status - Non-Exempt


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