• Dispatcher

    Job Locations US-CA-Santa Clara
    Job ID
    2018-1485
    Category
    Operation Services
    Type
    Regular Full-Time
  • Overview

    Dispatcher

     

    Overview/Position Summary

    Ensures all work is accurately planned and scheduled in compliance with departmental standard timeframes and procedures. Schedules and plans all necessary field support to achieve customer satisfaction. Monitors crews to ensure departmental performance standards are achieved.

     

    Responsibilities:

    • Manage installation schedule for all field work according to budget
    • Dispatch Field Team with all necessary information to ensure internal customer satisfaction
    • Communicates delays, concerns or problems to Supervisor and/or Manager in a timely & accurate manner
    • Responsible for hard scheduling projects with an advance geo routing skillset in Hedberg
    • Works closely with the Field Team on manpower requests and updates
    • Assists with truck allocations
    • Coordinates with other departments to provide resources to meet all internal customer needs
    • Forecasting of resources to meet needs on scheduled jobs
    • Performs other operational tasks including scheduling trailer movement & operational admin support on jobs

     

    Qualifications:

     

    Education/Experience

    Associate’s (A.A.) Degree from a two-year college or university; or 1-2 years related experience and training; or equivalent combination of education and experience; prior knowledge of office furniture and/or systems products a plus

     

    Knowledge/Skills/Abilities

    • High level of experience working with scheduling software and/or ability to quickly master internal computer operating systems
    • Exceptional Customer Service skills to ensure accurate deliverables to clients
    • Strong verbal and written communication skills
    • Ability to analyze, prioritize and problem solve
    • Self-motivated and able to work in fast paced, deadline driven industry with minimal supervision
    • Basic reading and math skills

     

    Physical Requirements

    • Ability to sit for extended periods
    • Working in an office environment with moderate noise; seeing, color perception, hearing/listening, clear speech, touching (dexterity)

     

    Working Environment

    Regularly works with a team and may work alone at times. Generally works in an office environment with moderate noise. May occasionally perform some duties in a warehouse environment around dust/dirt.

     

    Job Status – Non-Exempt

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