• Audio Visual Service Technician

    Job Locations US-CA-Santa Clara
    Job ID
    Regular Full-Time
  • Overview

    Audio Visual Service Technician

    Santa Clara, CA


    Overview/Position Summary

    Evaluates, repairs, & performs preventative maintenance for complex audio visual systems in house & at customer locations



    • Maintain professional demeaner in all communications internal & external
    • Troubleshoot issues with audio visual systems in the field
    • Follow through execution to final resolution & documentation of repair, RMA, etc…
    • Load and amend audio DSP files, escalating to engineering resources, when appropriate
    • Calibrate audio and video equipment to meet or exceed known industry standards
    • Load control system code and provide onsite assistance for remote programming resources
    • Escalate challenges to Service &/or Engineering Manager(s)
    • Provide quality control checks to meet or exceed industry and company standards
    • Maintain established processes; identify improvement opportunities
    • Save updated configuration files & control codes to server
    • Document customer, system, & ticket history & resolution





    • Minimum of 2-5 years’ direct experience in the field of audio visual
    • 2 years’ experience servicing or commissioning integrated AV systems
    • AMX and Crestron programming experience and BICSI or InfoComm certifications preferred



    • Ability to read and understand AV system schematics
    • Ability to understand system capabilities from written scope of work
    • Current familiarity with commercial audio visual, videoconferencing and broadcast manufacturers of equipment, including direct training and certifications
    • Ability to terminate standard AV connections (XLR, TRS, BNC, RJ45, Euro-Block)
    • Requires ability to learn new technologies and participate in new product evaluation
    • Must be extremely organized, with good time management skills and the ability to work independently with minimal guidance
    • Must be able to analyze and problem solve, even with significant ambiguity
    • Excellent verbal and written communication skills
    • Must have valid drivers license with insurance and ability to drive company truck or van

    Physical Requirements

    • Seeing, color perception, hearing/listening, clear speech, and hand and finger dexterity
    • Complex reading and writing skills, basic math skills, judgement decision making, analysis/comprehension
    • Ability to sit or stand for extended periods of time
    • Ability to move distances within and between warehouses/offices
    • Ability to safely climb ladders, use power tools, etc.
    • Ability to lift and carry up to 75 pounds


    Working Environment

    • Regularly works with others and has both face-to-face and verbal contact, usually works inside
    • Occasionally works alone and does work outside at times
    • May work around moving objects, mechanical, electrical, and pressurized equipment
    • Generally, works in an office environment with moderate noise
    • Nature of work can occasionally require intermittent, unusual hours
    • Regular travel around the San Francisco Bay Area, with rare overnight travel


    Job Status

    • Non-Exempt




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