• Helpdesk/Systems Administrator

    Job Locations US-CA-Santa Clara
    Job ID
    Information Technology
    Regular Full-Time
  • Overview

    Helpdesk / Systems Administrator

    Santa Clara, Ca


    Overview/Position Summary

    Provides remote and onsite technical support for One Workplace. Pro-actively supports user PCs, Backups, Documentation and Event Monitoring. Responsible for re-active support as needed.



    • Provide technical support to corporate users which includes desktop support and resolving helpdesk issues for internal and remote employees
    • Administer email, backups, virus protection, remote access, and security and critical updates
    • Maintains, upgrades, patches and provides ongoing administration of Windows servers
    • Participates in the design, architecture and implementation plans for server infrastructure
    • Provides technical support for conference rooms
    • Responsible for monitoring systems, metrics systems and corporate infrastructure tools
    • Maintains VMware environments





    • Associate Arts degree (A.A.) or equivalent from a two-year college or technical school
    • 5 years’ experience with help desk support, or equivalent combination of education and experience



    • Expert knowledge of Microsoft Exchange
    • Proficient with MS Office
    • Experience with imaging computers and deploying system wide software to include; Antivirus, Helpdesk, VOIP softphone and others
    • Basic networking skills
    • Basic troubleshooting skills
    • Excellent verbal and written communication skills.
    • Excellent customer service skills with ability to work well with teams and with onsite and remote workers
    • Ability to make independent decisions with minimal supervision
    • Requires simple reading, writing and math skills


    Physical Requirements

    • Seeing, hearing/listening/ clear speech


    Work Environment

    • Regularly works with others face to face, via email, Skype or over the phone
    • Works with electrical equipment and may occasionally work in high places
    • Generally, works in an office environment with varying temperatures and moderate noise
    • Must be able to work off hours and weekends when needed

    Job Status

    • Exempt




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