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Position Summary: As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a collaborative team member. You will build and maintain important internal and external client relationships that support the overall project and/or account including but not limited to: Designers, GC’s, Project Managers, Installation Crews and Vendor partners. For your success in this role, you will ensure client satisfaction by offering products and services from the first interaction to the execution of project deliverables through to project installations.
Responsibilities:
- Exhibit a work style that is high energy, influential and leads to winning new business opportunities provided by Sales Management Lead and/or support bid opportunities.
- Assist Sales Management by identifying strategies to help revenue
- Conduct early project meetings to understand client needs, budget and time constraints through observation, listening and asking the right questions.
- Conduct further research as necessary to drive sales through product/technical knowledge, proposed solutions and management of client expectations.
- Ensure Porter’s representation of integrity and creativity by influencing the product selection and service solutions that will satisfy/exceed designer/client expectations.
- Conduct site visits, field measurements and work closely with the design team to provide an accurate and clear site assessment.
- Manage the overall project or account schedule & budget including collaborating with internal and external teams and resources.
- Produce exceptional final client presentations including final look book, budget, validation package, installation packs and other client requests.
- Active participant in Porter’s internal meetings, Learning & Development and team building events to build team effectiveness and synergy.
Qualifications:
Education/Experience
- Bachelor of Arts degree (B.A.) from a four-year college or university and/or a minimum of 3-5 years in a relevant experience working for a commercial furniture dealer, PM Management firm, Corporate Real Estate or Facilities Management or related business in the commercial interiors industry.
- Must have demonstrable experience working on large, multi-phased projects ideally in-house or for clients with multi-office locations and/or campuses across North America.
- Must be able to demonstrate strong product knowledge of both systems furniture & ancillary products with practical application experience.
- Knowledge & experience working with Steelcase products and applications pricing and discounting will make your application stand out.
Knowledge/Skills/Abilities
- Decisive, flexible, and able to delegate work with the ability to prioritize tasks.
- Knowledge & passion for the commercial furniture industry and interior design.
- Ability to work independently and self-manage while also understanding how to function in team environment with many individuals in various roles and departments all working towards a common objective.
- Critical contributor to team effort to serve diverse and sometimes demanding clients providing excellent customer service.
- Ability to read and understand floor plans.
- Indesign, CAD, Smartsheet, Project Management Software & Photoshop preferred but not essential.
Location: Oakland, CA (hybrid on-site 3 days a week)
Hours: Day shift
A Client Support Specialist I works with the Sales and PM Team by participating in various aspects of post-sales functions. Integral participation in customer experience with the Sales team by aiding in the overall direction of day-to-day operations, problem-solving, and decision-making necessary to make projects successful. A Client Support Specialist I gains basic knowledge to complete post-order tasks while learning our internal processing systems.
Responsibilities:
- Work closely with the Client Experience Manager to provide excellent customer service throughout the full scope of work, including diverse and difficult clients.
- Assume a proactive role by utilizing internal resources to service the client.
- Acquire skills to cope with ambiguity when faced with unexpected problems and deadlines, in addition to numerous interruptions.
- Ensure the accuracy of sales orders by reviewing and verifying vendor acknowledgments, and verifying cost, and delivery dates.
- Maintain organized files and status reports from the beginning to the close out of a project.
- Inform internal team and external clients of order status by preparing necessary tracking reports and communicating updates on a regular basis.
- Coordinate receipt, delivery, and installation of products and services.
- Manages weekly billing reports and internal status reports.
- Owns post-order changes to include but not limited to; vendor PO changes and updates in Hedberg.
- Works closely with vendors to ensure installation dates are met. Includes additional correspondence when expediting is needed and ensures deposit payments.
- Attend OWP meetings and training sessions; participate in team and other company meetings and events to promote team effectiveness and synergy.
- Research and investigate issues as needed, such as pricing discrepancies and open issues. Must be able to gather and present to the team all info and provide resolution options.
- Learn our internal order processing system, Hedberg, in addition to Steelcase Village, Coding, PID’s Directory, etc.
- Illustrate basic knowledge using our ordering system and tools to find information needed to status, update, and closeout orders.
- Participating in industry events to keep product/services knowledge current.
Qualifications:
Education/Experience
Associate Arts degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
Knowledge/Skills/Abilities
- Excellent client service skills; professional oral and written communication skills; strong organizational and time management skills; strong attention to detail/accuracy; self-motivation; resourcefulness; ability to function in a team environment; positive and professional attitude.
- Must be assertive, flexible, and have a strong sense of urgency. Committed to supporting Sales Team goals.
- The ability to work independently and prioritize tasks is essential.
- Must be able to effectively solve problems and make decisions in the best interest of One Workplace and the client. Maintain professionalism under pressure.
- Knowledge of Microsoft Office systems with the ability to learn an internal system.
If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting with you!
Overview/Position Summary
The Etc Design Specialist manages interior design/ decor portion of projects : this includes Business development and exceeding client décor expectations. The Etc Design Specialist shall strive for exceptional interior design & curation of decor, exceeding client expectations of all deliverables. Integral participant in the customer experience by aiding in the overall direction of day-to-day operations, problem solving and decision making necessary to make projects successful. Additional responsibilities include enhancing relationships with on-going customers with great customer service and timely follow-up.
Responsibilities:
- Promotes Etc.Studio both internally & externally. Presents to A&D firms, potential clients & furniture dealers. Travels to other markets for BD.
- Project deliverables: Qualify clients, create presentations, look books, budgets, specifications & ordering product, reviewing QTE’s
- Helps with marketing materials & communications, internally & externally and social media (IG, LinkedIn, Blog, etc.)
- Attends industry events and peer networking opportunities.
- Develops peer level relationships with A&D leaders and customer stakeholders.
- Works on personalizing client Installs
- Reviews team members presentations and offers feedback
- Identify new products and project solutions by seeking out and forming relationships with new vendors and artisans.
- Lead creative efforts for key projects, to include directing customer engagement, programming, data collection, conceptual design, shaping design vision, design development, and presentation of customer deliverables.
- Drive project solutions and customer engagement to new levels in terms of business development, and innovative, custom, or one-of-a-kind solutions.
- Prepare design proposals, participate in RFP responses, and post bid project interviews.
- Ownership over budgets and project deliverables; strong communications and project management skills
- Produce exceptional final client presentations including final look book, budget
- Prepares order-ready packages to be converted into a formal quotation
- Learn and gain expertise in utilizing templates to further the decor process by: attending sales calls, co-create schedules, budget development, foster relationships with reps, methods of project management, and correspondence with key members of the team (designers, clients, contractors, etc).
- Illustrate proficiency using our ordering system by creating sales quotes and convert to sales orders.
- Ensure accuracy of sales orders by reviewing, verifying acknowledgements, verifying cost and delivery dates.
- Maintain organized files from setting up customer information to the close out of a project.
- Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis.
- Coordinate receipt, delivery and installation of product and services.
- Represent team during major installation projects and provide project management direction as needed.
- Assist the pre-project phase with the preparation and execution of proposal requests.
Qualifications:
Education/Experience
- Bachelor of Arts degree (B.A.) or equivalent experience in lieu of degree
- Proficiency in PowerPoint and Excel is required
- Experience in additional software ideal: Photoshop, CAD
- Prior experience with office contract furniture solutions/products a plus
- Installation, staging and or set design a plus
- Must have understanding and passion for interior design, and ability to represent the Etc.Studio brand
We are seeking a versatile and motivated Director to join our team. This role combines three critical functions: Operations Management, Hospitality Design & Concept Development, and Food & Beverage Direction. The ideal candidate will play a pivotal role in shaping the future of amenities within commercial office spaces.
Key Responsibilities:Hospitality Design & Concept Development Director
- Lead Concept Design Brief & Proposal activities to secure projects.
- Develop strong customer relationships and effectively translate their needs to the working team.
- Project manage and participate in the consulting phase 1, 2 & 3 work for each new location.
- Oversee timelines and communication between customers and the project team.
- Collaborate with Finance on project specifics.
Hospitality Operations Manager
- Set processes and criteria for projects to align with the Porter Activated Amenities (PAA)
- Define F&B and Hospitality standards for PAA.
- Inform operational design criteria and maintain quality standards for hospitality, retail, and F&B.
- Determine variations suitable for different projects and operational plans.
- Identify business needs and outline essential elements for the Profit and Loss (P&L) statement.
- Work closely with Client Experience (EX), Project Managers, and Finance to define project specifics and document operational and staffing requirements.
- Set the vision for operational elements of PAA and the first mock project.
- Establish systems for designing and managing project operations.
- Define adaptable variations that remain within our overall PAA capability set.
- Oversee the hiring process for all key roles.
Food & Beverage Director
- Design innovative F&B programs that align with PAA's vision of elevated amenities in commercial settings.
- Manage the day-to-day operations supervisors of F&B programs, ensuring seamless service delivery.
- Collaborate with other departments, including the VP of Experience, to integrate experience design needs seamlessly.
Qualifications:
The ideal candidate should have:
- Proven experience in operations management within the hospitality sector.
- Expertise in concept development and design of luxury amenities.
- Strong leadership skills and the ability to collaborate effectively with various stakeholders.
- Excellent communication abilities to liaise between clients, finance teams, project managers, and other relevant parties.
- Experience in overseeing multiple service outlets and staff day-to-day.
- Proficiency in POS systems like Micros and Silverware.
- Experience in managing banquet and private events.
- Ability to articulate and facilitate accounting of daily financials and labor metrics.
- Experience in overseeing construction build-out and major renovation of hotels' food and beverage outlets.
The Senior Financial Analyst is responsible for developing high-quality forecasts, reporting on business metrics, supporting strategic decisions, and act as a key contributor to the Financial Planning and Analysis team. Will combine a commitment to the company mission with a passion to lead a solutions-oriented team that partners on critical operating decisions throughout the organization.
Responsibilities
- Be a Trusted Business Partner. Strong ability to forge solid business partner relationships and to transform financial and business data into actionable recommendations to management.
- Proactively identify, develop and implement enhancements to existing reporting and business processes.
- Support strategic decisions through modeling and analysis for key strategic business units.
- Improve and maintain One Workplace’s consolidated corporate financial model. This includes managing a rolling forecast for the business.
- Collaborate with the FP&A Manager and CFO on the development of the annual and long-range financial planning process.
- Assist the development of annual and recurring forecasts and scenarios, focusing on the underlying business drivers, key financial and operating metrics, and sensitivity analysis.
- Support the production of monthly, quarterly, and annual financial presentations.
- Refine systems and modeling tools and techniques to support business growth and seek out process improvement opportunities.
- Lead monthly P&L BU reviews by recapping results vs. plan and forecast and prepare monthly variance reports.
- Perform ad hoc analyses that drive strategic business decisions. Analyze data and financial and business metrics used by the company and senior management.
Qualifications:
Education and Experience
- BA or equivalent in Finance Accounting or Economics related field.
- 5+ years' of experience with strategic planning and P&L management. A combination of education and expeirence will be considered.
Knowledge/Skills/Abilities
- Attention to detail with the ability to calibrate communications to the level of detail appropriate to the situation and audience.
- A proven ability to problem solve and proactively address issues in a professional and effective manner.
- Requires a strong analytical orientation to support the Finance & Accounting team in looking for opportunities to drive scale in financial operations.
- Must be a self-starter who regularly takes initiative and can juggle multiple projects simultaneously, demonstrating creativity and judgment while prioritizing appropriately to meet tight deadlines.
- Takes pride in meeting deadlines and exceeding expectations on quality of output.
- Ability to interact with executives in a fast-paced, high-growth environment.
- Requires a strong analytical orientation to support the Finance & Accounting team in looking for opportunities to drive scale in financial operations.
- Must have a high level of proficiency in Excel and accounting packages (e.g., Oracle ERP, NetSuite) required. Database experience (e.g., SQL) and Business Planning systems (e.g., Adaptive Insights) a plus.
- Solid understanding of corporate finance and basic accounting required.
- Ability to work in fast-paced environment with minimal supervision.
- Comfortable working with and articulating financial concepts to functional GM’s and senior executives.
- High standard for integrity required for exposure to confidential company performance, legal contracts and employee information.
- Some local travel required
Location: San Francisco, CA
Hours: Day Shift 9:00am - 5:00pm (Hybrid on-site)
The Cost Estimating Engineer generates ground-up / detailed cost estimates for new products. Similarly, working with Finance, Procurement and Design Engineering, the Cost Estimating Engineer will generate, gather, and organize the information necessary to calculate profitability and generate budgets and quotes for projects.
Responsibilities:
- Full time role based out of the San Francisco flagship showroom.
- Generally required to be in the office at least 2 days a week, every week.
- Estimating
- Build ground up cost estimates and/or obtain quotes from vendors for new products currently being developed.
- Work with Design Engineering and Procurement to develop, maintain and improve estimating tools and processes.
- Quoting
- Organize and translate internal cost estimates and/or quotes from vendors to price products.
- Follow profitability guidelines and work with Sales, Finance and Procurement to develop quotes that align with the financial targets and sales strategy for a project or account.
- Work with Procurement and Operations to price freight and logistics.
- Ensure the profitability of a project at quoting phase.
- Work with Design Engineering, Procurement and Finance to gather data and analyze completed projects for benchmarking and cost database. Track actuals on quotes won to ensure assumptions are holding true and modify with team input as required.
- New Product Development
- Utilize experience and knowledge to influence product, assembly, and component design to reduce cost where possible.
- Cost Reduction & Continuous Improvement
- Work with Procurement on reducing overall product/component costs by using engineering principles.
Qualifications:
Education/Experience
An engineering / manufacturing degree and preferably previous experience within a costing role. Prior knowledge of commercial office furniture a plus; thorough knowledge of systems products, metal sheet fabrication and project management a plus.
Knowledge/Skills/Abilities
- Demonstrable analytical ability gained in a previous engineering role or similar technical discipline.
- Ability to manage several projects at the same time and to work under pressure – often to tight deadlines.
- A knowledge of commercial office furniture products and the design and development process is beneficial but not essential.
- Strong verbal and written communication skills
- Experience working with Oracle or similar ERP software and/or ability to quickly master internal computer operating systems.
- Must be able to read and interpret engineering drawings.
- Advanced Microsoft Excel knowledge.
- Experience in manufacturing costing of one or more of the following: Millwork & Metal Fabrication
- Ability to deep-dive costs from both a top-down and bottom-up approach.
- Knowledge of research and data analysis methods and financial formulas.
- Must be self-motivated and able to accomplish tasks with minimal supervision.
- Work independently as well as in a team environment.
Physical Requirements
- Ability to sit for extended periods.
- Seeing, color perception, hearing/listening, clear speech, touching (dexterity).
Working Environment
Regularly works with a Team and may work alone at times. Generally, works from home.
If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting with you!
As the Senior Finance Director, you will play a pivotal role in shaping the financial strategy and direction of our organization. Reporting directly to the Managing Director, you will oversee all aspects of financial planning, analysis, reporting, and strategy development, ensuring alignment with our business objectives and priorities.
Key Responsibilities:
Financial Strategy and Planning:
- Develop and implement comprehensive financial strategies aligned with the company's growth objectives and long-term vision.
Financial Analysis and Reporting:
- Provide timely and insightful financial analysis, reporting, and recommendations to executive leadership.
- Monitor key performance indicators (KPIs) and financial metrics across regions and business units to identify areas for improvement and optimization.
- Conduct in-depth variance analysis and trend analysis to drive operational efficiencies and enhance profitability.
Leadership and Talent Development:
- Lead and mentor a diverse finance team, fostering a culture of collaboration, innovation, and continuous learning.
- Provide guidance, coaching, and development opportunities to finance professionals across different regions and levels of the organization.
- Set clear goals and objectives for the team and evaluate performance against established metrics, promoting accountability and excellence.
Compliance and Risk Management:
- Ensure compliance with financial regulations, accounting standards, and internal controls across all regions and jurisdictions.
- Identify and mitigate financial risks associated with international operations, implementing appropriate controls and risk management strategies.
- Oversee financial audits and reviews, liaising with external auditors and ensuring adherence to compliance requirements.
Global Business Partnering and Stakeholder Management:
- Collaborate closely with business unit leaders, and functional heads to support business initiatives and drive financial results.
- Serve as a strategic advisor to senior leadership on global investment decisions, expansion opportunities, and risk mitigation strategies.
- Build and maintain strong relationships with external stakeholders, including investors, lenders, regulatory agencies, and local authorities in various countries.
Qualifications:
- Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA or advanced degree preferred.
- 10+ years of progressive experience in a finance leadership role, with a proven track record of driving financial strategy while being the leader of a finance team.
- Strong financial and business acumen, with deep expertise in financial planning, analysis, reporting, and forecasting.
- Must have demonstrated experience in presenting financial data to executives and external stakeholders.
- Excellent leadership and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders across the business.
- Strategic thinker with a results-oriented mindset and a demonstrated ability to drive business growth and profitability.
- Prior experience in supporting global operations, is preferred.
Overview/Position Summary
Leads and maximizes sales efforts for the Company. Will develop and leverage relationships with Commercial Real Estate Brokers, Project Managers and within the design community to identify opportunities in the market and close new business.
Responsibilities:
- Create interest and build a pipeline of qualified leads.
- Builds strategic plan that drives revenue to target assigned region, with a focus on the design community.
- Qualify client needs, budget, project schedule to support project implementation.
- Act as single point of contact in the development and closing of opportunities.
- Secure and lead the initial engagements, then follow up with client appointments during the projects to ensure successful results.
- Develop client specific product and service solutions. Promote our core service capabilities to the client and other project stakeholders.
- Take the lead in the development of client centric presentations in written and multi-media formats.
- Develop, coordinate, and attend events that target the CRE community.
- Maintain relationships with clients to identify enterprise opportunities and reinforce the strategic relationships within the client’s facilities, project management and real estate teams.
- Participate in the collection, management and reporting of an accurate client database, revenue goals and sales team achievements.
- Forecast projected business opportunities.
Qualifications:
Education/Experience
Bachelor’s Degree from a four-year college or university and at least 3 years related experience with the commercial real estate community.
Knowledge/Skills/Abilities
- Advance selling skills interfacing with clients, architects, general contractors, and vendors
- Must be self-motivated and have a sense of urgency
- Requires the ability to make decisions and act with minimal supervision and/or direction
- Ability to take ownership of a project, delegate and provide guidance to members of the team
- Experience with construction, architecture, and design
- Knowledge of manufacturer’s product and application desired
- Ability to lead and be a brand ambassador
- Strong written, verbal, and interpersonal skills with ability to present product and solutions, and lead meetings
- Ability to thrive in a fast paced, sometime stressful environment with changing priorities
- Knowledge of business practices, structure, and philosophies with ability to determine pricing and discounting
- Ability to apply logical reasoning, strategic and creative problem solving and sound business judgment
- Reliable transportation to visit sites in the surrounding Bay Area
Location:North Bay, SFBA
Hours: Day Shift (in-person Hybird)
The Account Managermanagesan existingclient base as a foundation to grow their business but is not limited to managing existing accounts. This position builds relationships among stakeholders to uncover new opportunities and positions One Workplace as a thought leader with our customers. Will report directly to the Sales Director and is chiefly responsible for promoting products and services to ensure client satisfaction from a retention perspective, consistently messaging and communicating the One Workplace brand.
Responsibilities:
- Manage existing accounts to ensure client satisfaction and on-going business relationships.
- Understand key trends and important issues in the market.
- Discover customer needs through company and industry research.
- Challenge your customer’s thinking by uncovering their pain points through questioning and listening while positioning OWP’s value proposition consistent with account strategy and planning.
- Market Visibility - Maintain awareness of key industry events and networkingopportunities. Actively participate in these activities on a regular basis to develop partnerships, promote One Workplace products and service offerings, and new sales opportunities.
- Provide outstanding service and value through collaborative problem-solving and timely response to client requests.
- Research products and services that appropriately address client’s needs, budget, and timelines.
- Interface with vendors to understand product offerings, negotiate discounting termsand insure product availability.
- Maintain profitability on each project and timely billing in line with company procedures. Accurately bill for services using creative approaches to increase margin.
- Partner with a “franchise” team comprised of members of the Sales Support, Design, Project Management and Operations divisions to successfully manage projects from inception to completion; manage project pipeline and work with internal teams to insure timely completion of deliverables.
- Partner with Sales/Design/Marketing/Graphics on the preparation of budgets, bids, and proposals. Collaboratively develop presentation formats and approve final bid package.
- Review and understand client contracts and cooperative purchasing agreements utilized to avoid competitively bidding projects.
- Demonstrate a growth mindset and commitment to continuous learning. Dedicate time each week to self-study through online courses, internal training, or outside courses. Inspire others to follow your lead.
Qualifications:
Education/Experience
Bachelor’s Degree (B.A.) from a four-year college or university preferred; 3 years’ related experience and/or training, or equivalent combination of education and experience.
Knowledge/Skills/Abilities
- Knowledge of manufacturer’s product and application, proven sales abilities and general understanding of business practices, pricing, and discounting
- Prior commercial furniture experience desired, as well as knowledge of the dealership world
- Self-motivated with strong interpersonal/communication skills and ability to successfully present products and services
- Must be able to work collaboratively within a sales team environment, as well as with vendors and clients
- Ability to work with minimal supervision
- Proficiency in a variety of software: Microsoft office suite, CRM experience desirable
- Exceptional customer service skills with a passion to provide solutions to client needs
Overview/Position Summary
This is a senior level design consultant position. Works both independently and collaboratively with internal and external partners to develop creative interior space solutions to meet customer needs. Includes a high degree of customer engagement, creative decision making, non-linear decision making and autonomous project ownership. Serve as leader, mentor, and pace setter for teams and colleagues. Will typically serve as the key or primary customer liaison and share customer management and project management responsibilities with their sales partners. Responsible for design discovery, co-creation, design validation, design documentation, and quality assurance. Involved in design projects and related tasks from inception to final installation.
Responsibilities:
- Serve as client liaison.
- Manage multiple key projects and engagements.
- Organize meetings with key stakeholders, as well as serve as customer point of contact.
- Conduct product research and contact vendors for pricing and information.
- Engage with customer to gather project information (surveys, interviews, data collection, observations) and to uncover customer challenges.
- Lead design discovery and co-creation sessions with project stakeholders.
- Specify furniture required per final furniture layouts and select furniture finishes.
- Produce furniture block plans, space plans, finish palettes, furniture specification, and installation drawings; create, revise, and plot design drawings.
- Develop validation packages and spreadsheets.
- Estimate budgetary hours and manage and monitor project hours.
- Prepare design budgets and design proposals.
- Accountable for developing customer relationships and meeting customer expectations.
- Attend industry events and peer networking opportunities.
Qualifications:
Education/Experience
- Bachelor’s Degree in Interior or Architectural Design, Associate Art’s degree or equivalent from a two-year college will be considered, with at least 5 years related design experience.
- Council for Interior Design Accreditation (CIDA) or National Architecture Board (NAB) accreditation preferred.
- One or more professional certifications recommended: NCIDQ, CID, LEED AP, WELL AP, EDAC, 6 Sigma, PMI, etc.
Knowledge/Skills/Abilities/Competencies
- Customer focused; dedicated to meeting the expectations of internal and external customers.
- Effectively manages ambiguity; copes with change; can act without the entire picture.
- Highly effective in formal presentation settings; one on one and in large groups.
- Effectively facilitates conversations and interpersonal engagements such as workshops.
- Effectively manages complex project with many players and objectives.
- Plans and accurately scopes out length and difficulty of tasks and projects; sets objectives and goals.
- Advanced proficiency in a variety of software: AutoCAD, SketchUp, and Microsoft Office. CET Designer, 20/20 CAP, Adobe Photoshop, Illustrator, and InDesign desired.
- Full professional knowledge of commercial furniture products and systems furnishings.
- Advanced knowledge of commercial furniture products and systems furnishings.
- Advanced knowledge of ancillary, residential furnishings, and décor.
- Advanced ability to apply Interior Design principles, to include texture, color, form, function, materiality balance, rhythm, repetition, proximity, symmetry, biophilia, cognition and perception.
- Advanced understanding of building codes, regulations, ADA.
- Ability to draw/sketch by hand.Exceptional customer service skills with ability to provide solutions to client needs.
- Complex reading and writing skills, basic math skills, judgement/decision making.
Overview/Position Summary
This is a senior level design consultant position. This person works both independently and collaboratively with internal and external partners to develop creative interior space solutions for Senior Living Environments, including Independent, Assisted Living and Memory Support spaces to meet customer needs. This Senior Design Consultant is highly experienced in designing for Senior Living Environments with at least 5 years of experience in this specialty. Includes a high degree of customer engagement, creative decision making, non-linear decision making and autonomous project ownership. Serve as leader, mentor, and pace setter for teams and colleagues. Will typically serve as the key or primary customer liaison and share customer management and project management responsibilities with their sales partners. Responsible for design discovery, co-creation, design validation, design documentation, and quality assurance. Involved in design projects and related tasks from inception to final installation. The Senior Living Design Consultant may assist the Market Development Manager in business development, marketing, ROMS and attend specialized Senior Living Design Conferences. This individual will assist the Design Studio Manager in training team designers to become familiar with codes and best practices in designing Senior Living Environments.
Responsibilities:
- Serve as client liaison.
- Manage multiple key projects and engagements.
- Organize meetings with key stakeholders, as well as serve as customer point of contact.
- Conduct product research and contact vendors for pricing and information.
- Engage with customer to gather project information (surveys, interviews, data collection, observations) and to uncover customer challenges.
- Lead design discovery and co-creation sessions with project stakeholders.
- Specify furniture required per final furniture layouts and select furniture finishes.
- Produce furniture block plans, space plans, finish palettes, furniture specification, and installation drawings; create, revise, and plot design drawings.
- Develop validation packages and spreadsheets.
- Estimate budgetary hours and manage and monitor project hours.
- Prepare design budgets and design proposals.
- Accountable for developing customer relationships and meeting customer expectations.
- Attend industry events and peer networking opportunities.
Qualifications:
Education/Experience
- Bachelor’s Degree in Interior or Architectural Design, Associate Art’s degree or equivalent from a two-year college will be considered, with at least 5 years related design experience.
- Council for Interior Design Accreditation (CIDA) or National Architecture Board (NAB) accreditation preferred.
- One or more professional certifications recommended: NCIDQ, CID, LEED AP, WELL AP, EDAC, 6 Sigma, PMI, etc.
Knowledge/Skills/Abilities/Competencies
- Customer focused; dedicated to meeting the expectations of internal and external customers.
- Effectively manages ambiguity; copes with change; can act without the entire picture.
- Highly effective in formal presentation settings; one on one and in large groups.
- Effectively facilitates conversations and interpersonal engagements such as workshops.
- Effectively manages complex project with many players and objectives.
- Plans and accurately scopes out length and difficulty of tasks and projects; sets objectives and goals.
- Advanced proficiency in a variety of software: AutoCAD, SketchUp, and Microsoft Office. CET Designer, 20/20 CAP, Adobe Photoshop, Illustrator, and InDesign desired.
- Full professional knowledge of commercial furniture products and systems furnishings.
- Advanced knowledge of commercial furniture products and systems furnishings.
- Advanced knowledge of ancillary, residential furnishings, and décor.
- Advanced ability to apply Interior Design principles, to include texture, color, form, function, materiality balance, rhythm, repetition, proximity, symmetry, biophilia, cognition and perception.
- Advanced understanding of building codes, regulations, ADA.
- Ability to draw/sketch by hand.Exceptional customer service skills with ability to provide solutions to client needs.
- Complex reading and writing skills, basic math skills, judgement/decision making.
Overview/Position Summary
Leads and maximizes sales efforts for the Company. Will develop and leverage relationships with Commercial Real Estate Brokers, Project Managers and within the design community to identify opportunities in the market and close new business.
Responsibilities:
- Create interest and build a pipeline of qualified leads.
- Builds strategic plan that drives revenue to target assigned region, with a focus on the design community.
- Qualify client needs, budget, project schedule to support project implementation.
- Act as single point of contact in the development and closing of opportunities.
- Secure and lead the initial engagements, then follow up with client appointments during the projects to ensure successful results.
- Develop client specific product and service solutions. Promote our core service capabilities to the client and other project stakeholders.
- Take the lead in the development of client centric presentations in written and multi-media formats.
- Develop, coordinate, and attend events that target the CRE community.
- Maintain relationships with clients to identify enterprise opportunities and reinforce the strategic relationships within the client’s facilities, project management and real estate teams.
- Participate in the collection, management and reporting of an accurate client database, revenue goals and sales team achievements.
- Forecast projected business opportunities.
Qualifications:
Education/Experience
Bachelor’s Degree from a four-year college or university and at least 3 years related experience with the commercial real estate community.
Knowledge/Skills/Abilities
- Advance selling skills interfacing with clients, architects, general contractors, and vendors
- Must be self-motivated and have a sense of urgency
- Requires the ability to make decisions and act with minimal supervision and/or direction
- Ability to take ownership of a project, delegate and provide guidance to members of the team
- Experience with construction, architecture, and design
- Knowledge of manufacturer’s product and application desired
- Ability to lead and be a brand ambassador
- Strong written, verbal, and interpersonal skills with ability to present product and solutions, and lead meetings
- Ability to thrive in a fast paced, sometime stressful environment with changing priorities
- Knowledge of business practices, structure, and philosophies with ability to determine pricing and discounting
- Ability to apply logical reasoning, strategic and creative problem solving and sound business judgment
- Reliable transportation to visit sites in the surrounding Bay Area