Audio Visual Service Technician

Job Locations US-CA-Santa Clara
Job ID
Regular Full-Time


Audio Visual Service Technician

Santa Clara, CA


Overview/Position Summary

Evaluates, repairs, & performs preventative maintenance for complex audio visual systems in house & at customer locations



  • Maintain professional demeaner in all communications internal & external
  • Troubleshoot issues with audio visual systems in the field
  • Follow through execution to final resolution & documentation of repair, RMA, etc…
  • Load and amend audio DSP files, escalating to engineering resources, when appropriate
  • Calibrate audio and video equipment to meet or exceed known industry standards
  • Load control system code and provide onsite assistance for remote programming resources
  • Escalate challenges to Service &/or Engineering Manager(s)
  • Provide quality control checks to meet or exceed industry and company standards
  • Maintain established processes; identify improvement opportunities
  • Save updated configuration files & control codes to server
  • Document customer, system, & ticket history & resolution





  • Minimum of 2-5 years’ direct experience in the field of audio visual
  • 2 years’ experience servicing or commissioning integrated AV systems
  • AMX and Crestron programming experience and BICSI or InfoComm certifications preferred



  • Ability to read and understand AV system schematics
  • Ability to understand system capabilities from written scope of work
  • Current familiarity with commercial audio visual, videoconferencing and broadcast manufacturers of equipment, including direct training and certifications
  • Ability to terminate standard AV connections (XLR, TRS, BNC, RJ45, Euro-Block)
  • Requires ability to learn new technologies and participate in new product evaluation
  • Must be extremely organized, with good time management skills and the ability to work independently with minimal guidance
  • Must be able to analyze and problem solve, even with significant ambiguity
  • Excellent verbal and written communication skills
  • Must have valid drivers license with insurance and ability to drive company truck or van

Physical Requirements

  • Seeing, color perception, hearing/listening, clear speech, and hand and finger dexterity
  • Complex reading and writing skills, basic math skills, judgement decision making, analysis/comprehension
  • Ability to sit or stand for extended periods of time
  • Ability to move distances within and between warehouses/offices
  • Ability to safely climb ladders, use power tools, etc.
  • Ability to lift and carry up to 75 pounds


Working Environment

  • Regularly works with others and has both face-to-face and verbal contact, usually works inside
  • Occasionally works alone and does work outside at times
  • May work around moving objects, mechanical, electrical, and pressurized equipment
  • Generally, works in an office environment with moderate noise
  • Nature of work can occasionally require intermittent, unusual hours
  • Regular travel around the San Francisco Bay Area, with rare overnight travel


Job Status

  • Non-Exempt




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